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  • Scott Kramer

Voice Enablement: Your Customers are Expecting it


Regardless of the platform--Alexa, Google, Cortana, Bixby, or Siri--people are comfortable with searching for information and transacting by just speaking to a voice assistant. Much like mobile was the latest digital channel in the mid-2000s, customers are now expecting brands and companies that they love to be available via voice. Plus, there are dedicated voice-first devices wherever you go: your home, your car, and your mobile phone. Voice-enablement is everywhere!


Here are some interesting facts:

*There are hundreds of millions of Voice enabled devices in customers' hands

*50% of all online searches will be voice-based by 2020

*Global voice commerce is expected to be worth $40B by 2022

*55% of teenagers are using voice search daily basis

*There are over 100,000 unique skills (apps) on Amazon’s Alexa platform

*61% of 25 to 64-year-old's say they will use their voice devices more in the future






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